SUPPORT
Operating under a pro-active model with staff that truly put customers' needs first and foremost, we make sure that your systems are functioning at their optimum and every support issue is resolved as quickly as possible.
Rather than concentrate on project delivery only, we look at the larger scale. We care for the full support of systems, the day-to-day running of the IT infrastructure and pro-active monitoring to take action before the actual problem arises.
We specialise in 3 key types of support.
- Telephone Support
- Remote Support
- On-Site Support
If your IT is not performing to expectations, is limited or your business is expanding past the capabilities of your IT systems, we are on hand to give expert advice on the best direction to take.
We will ensure that your IT systems not only comply with your current requirements but also allow for future growth and expansion.
IT Support
Support Contracts & Maintenance
Good support is the key to efficient systems.
IT equipment requires a proficient company on stand-by to address any problems that may arise. The lack of support and maintenance ultimately leads to loss of availability and efficiency.
Our support contracts are tailored to your specific requirements - nothing is standard. We talk to you to find out what your requirements are and make sure that we provide the right support contract for the right budget.
We are unique in the marketplace as we offer a number of services that most do not - at no extra cost.
- 15 Minute response to Priority 1 calls
- 60 Minute response to all other calls
- Daily monitoring - Servers & Networks
- Monthly reports of Servers & Networks
- Pro-active monitoring
- Out-of-hours support
- Weekend support
- 24/7 support
- Remote User support
- Help Desk with full case email notifications
- Case tracking & history reporting
Novell Support
With over 25 years experience and professional Novell certifications, our staff have what it takes to support any Novell system. We can boast expert knowledge and expertise in Novell products and areas.
Novell ZenWorks
An award winning product, Novell ZenWorks is the only piece of software on the market that integrates with your Directory, allowing for full Workstation and User control. Everything from Roaming Profiles to Remote Management, Remote Control, Remote Imaging of PC's is included and part of eDirectory.
Novell NetWare
Whether you wish to install a new Novell network or simply upgrade your infrastructure, we are on standby ready to be of assistance. We plan, test and deliver the project to your requirements and budget giving you a well designed and stable platform that meet Novell professional standards. eDirectory design is a speciality of ours and we ensure that a foundation is laid down that is uniform and scalable.
Open Enterprise Server Workgroup Edition
Novell are offering incredibly competitive priced on their Open Workgroup Suite. Licenses for this suite covers your organisation for Novell NetWare, Novel GroupWise and Novell ZenWorks. Ideal if you are a small to medium business as the majority of your infrastructure will be covered. We will then add equally competitive consultancy rates to complete your project.
Novell GroupWise
Ranging from single-server small office environments through to large multi-site organisations, we have the knowledge and extensive experience in Novell GroupWise. Our consultancy services cover all requests.
- Installations
- Upgrades
- Email Migrations - GroupWise to Microsoft Exchange
- Email Migrations - Microsoft Exchange to GroupWise
Novell Cluster Services
If you are running a larger environment, we can assist by implementing a SAN (Storage Area Network) coupled with Novell Cluster Services. NCS ensures network 99.99% availability. In case of a server failure, services are automatically switched to another working server in the cluster - allowing your network resources to always be available to your users seamlessly.