IT Support Contracts and IT Maintenance Services

If you are fed up with Inefficient support, SDS will ensure that your support needs are dealt with efficiently and effectively.

We operate under a Pro-Active model with staff who truly put the customer's needs first. We will work all hours of the day and night to make sure that your systems are functional and that all issues are resolved as quickly as possible.

Support is the key to efficient systems:

IT equipment requires a proficient company on stand by to address any problems that may develop. The lack of support and maintenance will ultimately lead to loss of availability and loss of efficiency. SDS provide:

• Telephone Support
• Remote Support
• Onsite Support

Our Contracts include:

• 15 minute response to Priority 1 calls
• 60 minute response to non-Priority 1 calls
• Daily monitoring of Servers and Networks
• Monthly Server and Network reports
• Pro-Active monitoring
• Out of hours support
• Weekend support
• 24/7 IT Support
• Server Support
• Network Support
• Workstation Support
• Remote User Support
• CRM System with email notifications
• Full tracking of case history

Our Support Contracts are tailor made to your requirements, nothing is standard. We talk to you to find out what your requirements are and make sure that we provide the right support contract for the right budget.

SDS are unique in the marketplace as we offer a number of services that most do not, and we do not charge extra for them either